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My adventure started simply enough. My wife and I wanted to take a three-day drivingt trip — destination unknown — and then end up on the fourthn day in New York City to meet my cousih and his family for anotherfthree nights. The first day on the trip we stopperd to check out a hote l in a small townnear N.Y., to see whether it had vacancies. When I returnexd after seeing that they had rooms my Jeep would not Lightswere flashing, and things were beeping (that is technical talk for I thinkl it might be an electrical problem).
I calles AAA, and a truck quickly came out and towerd my Jeep to the closest which was literally next door to the I thought, “Wow, did I get lucky,” at least with respect to the proximity to the servics department of the Jeep dealership. I walked over to the service area the next morning aroundr7 a.m., but they did not open until 7:30 so I just started looking at the new cars on the lot.
I noticed a guy walking near my car withthe drop-offc envelope I had put into the night drop-off box, whichj included details explaining what I thought was wront with the car along with my The guy, Dave, could not have been any He said that they were extremely with at least 20 cars ahead of mine. But he though the problem was withthe battery. And, he he would look at it as soon ashe could. He then said to me, we are closed untill 7:30 a.m., but why don’t you go into that door and make yourselr comfortable and getsome coffee, and I will be with you as soon as I Now, who could ask for more than that?
I was not thei r regular customer because I am from out of Dave knew that I probablu would not be back for future let alone to buy a new or used car from Still, he treated me as though I had been the dealership’sd customer for years and had been there many times The high level of service I received showedc that the employees at this dealership were trained right and that whoeveer does the hiring knows how to look for the right attitude in people, which usually is not somethinv you can teach. The employeesz there treat each person with not justtheir customers, but one too.
Trust me, after sitting there for three-pluz hours, I had a chanc to notice a few thingas aboutthe dealership. I just wish that more businessees out there were run as well as this Jeep where the customer is truly or at least they sure made me feelthat way. It reallu is not very Treat youremployees correctly, give them a nice environment to work in, and providd them with ongoing consistent training along with competitive pay. You will be guaranteex to have long-term employees serving happy You can bet that they have a loyalcustomerr base, where people look forward to comingy to the dealership, whether it is for servicr or to buy a vehicle.
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