Fliers like airlines less and less - Nashville Business Journal:

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of Westlake Village found in an annuak survey of airline customers that their satisfaction fell for the third year ina row. This is the lowesy level for four years, the company Though flyers said on-time arrivalsz improved and waits at airline counters nevertheless they were unhappy with new fees forcheckeds bags, in-flight services, and the attention givehn by flight attendants. J.D. Power studied airlines in two group — traditional and low-cost (NYSE: ALK) ranked highes t in the traditionalcarrier group, garnering 671 pointw out of a possible Second in that group was (NYSE: CAL), with 669 points.
UAUA), a major carrier at , was below the average of 626 points in the traditionalcarrier group, with just 604 points. JBLU) topped the list of low-cost carrierds with 750 points outof 1,000, with LUV) and tied for second place with 736 points.