Happy workers create loyal customer base - bizjournals:

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Our plan was simple. We planned to take a three-dau driving trip (destination unknown) and then meet up on the fourtu day in New York City to meet my cousin and his familu for anotherthree nights. The firstg day on the trip we stopped to check out a hoteol to see whether it had any When I returned after seeint that they hadrooms available, my Jeep wouldx not start. Lights are and things are beeping. I called AAA, and they quickluy came out and towed me to theclosest dealership, which was literalluy next door to the hotel! Wow, did I get lucky, at leasy with respect to the close proximithy and the service departmentr of the Jeep dealership. I walk over there the next morninyg around7 a.m.
, but they did not open untilk 7:30, so I am just looking at the new cars on the lot. I notic e a guy walking near my car withthe drop-ofdf information I put into the night drop-ofr box the night before. The guy, could not have been any nicer. He said that they were extremeluy busy, with at least 20 cars ahead of but that he thinks it is the batter y and will look at it as soon ashe can. He then said to me, we are closed until 7:30, but why don’f you go into that door and make yourself comfortable and get some and I will be with you as soon asI Now, who could ask for more than that?
I am not thei r customer because I am from out of They know that I probably will not be back for futurse service, let alone buy a new or used car from Still, they treated me as though I had been theie customer for years and had been there many timees before. I usually do not plug but if you are anywherenear N.Y., and you need a new car or yours breaks down, I want you to go to Patrick Jeep Pontiac GMC and tell them I said OK, back to the reason for this It shows that the employees at this dealership were traineed right and that whoever does the hiringg knows how to look for the right attituded in people, which is usuallyy not trainable.
The employees here trea each personwith respect, not just their customers, but one another, too. Trust me, after sitting there for three-plus hours, I had a chance to noticew a few things aboutthe dealership. I just wish that more businessesa out there were run as well asPatricm Jeep, where the customer is trul king, or at leastr they sure made me feel that way. It reallu is not that difficult. Treat your employeess correctly, give them a nice environment to work in and providde them with ongoing consistent training along withcompetitivew pay. You will be guaranteed to have long-terj employees serving happy customers.
You can bet that they have a loyal customer base, where people look forwarfd to coming to the whether it is for serviced or to buy a